2015 Review of Port Orleans Riverside

Port Orleans Riverside was enjoyable but we did have some problems... 

Entrance to Port Orleans Riverside
Let me  begin by saying we have stayed at Port Orleans Riverside one previous time and Port Orleans French Quarter two previous times.  We choose the Port Orleans moderate resorts because we like the landscaping, amenities, & having the boat ride to Downtown Disney available.
Resort area Port Orleans Riverside
So what are the pros & cons of staying at Port Orleans Riverside?

Building 18 is a good location.

Everything Good About Port Orleans Riverside - Port Orleans Riverside has a great pool area in Ol' Man Island.  We also enjoyed the FREE smores each night. My son enjoyed playing a few video games in the Medicine Show Arcade. Yee Haw Bob does a great family friendly live show a few nights per week. There is a different movie on the lawn each night at sunset, but we did not get to see it. The boat ride to Downtown Disney was pleasant as always. You can also go on carriage rides, rent bicycles, & rent boats for an additional fee at Port Orleans Riverside. If you are assigned a building close to everything you will enjoy it - we enjoyed our building assignment this year. (Building 18) The cast members were friendly and helpful. The landscaping is beautiful! At the theme parks Riverside does not share a bus with French Quarter.

Riverside Food Court

Lobby Area Port Orleans Riverside

Now for the not so good...
A corner room is good! (IF it is cleaned.)
Last time we visited Port Orleans Riverside we were in Building 24 and were a minimum of 15 minutes walking to the food court and Ol' Man Island.  After that trip we learned to request a building closer to "everything". I read online and saw that for the rooms that did not have an upgrade charge you should request building 16 or 17.  I requested building 16 or 17 when I booked my room 6 months before leaving and I confirmed it 1 week before my scheduled arrival.  We arrived early to check in to our room (11 AM) but I went to the front desk and once again made my request. I was told my room was not ready yet but they would text me as soon as it was available.  The cast member also told me I was to be in building 18 based on what she could see on the computer. She said it was actually a better building than the one I requested. I left, excited about getting a building that would not be too far from everything. I received a text message from Disney Destinations around 4 PM telling me there was a problem with sending me an assigned room and that I needed to contact front desk.  I was at Disney Quest in Downtown Disney so I called. I spoke with 3 people before they finally told me my room assignment, no one could ever figure out why I received the text message I received. We arrived back to our room at 11 PM after a long day.  Our MagicBands would NOT unlock our door.  We then had to walk to the front desk to get that fixed. Long story short it took a total of 2 trips to the front desk to get all of our MagicBands to unlock the door.  At 11:30 PM we got into our room to find a mess! The room had not been vacuumed or swept. At the conclusion of my stay the room had not been swept or vacuumed. In addition, there was a straw on the floor under the bathroom sink that was there when we arrived. There was also a white substance on the floor under the sink that needed to be mopped. The table in the room had a white substance looking like old milk on it when we arrived. The wall on the left of the toilet had a brown spot that looked like chewing tobacco that was spit on the wall. It was there when we arrived and it was still there when we departed. When we arrived the toilet had a 2" wide yellow streak going down the front that I had to clean. Because it was so late at night I just cleaned what I could and stayed in the room. We ate at Boatwrights Dining which is a Cajun themed restaurant at Riverside. The food was bland and downright tasteless.  FYI I don't add salt to my food at restaurants but at Boatwrights I had to. The trundle bed is uncomfortable and anyone taller than 48" 
should not attempt to sleep comfortably on it. My 11 year old son found the bed to be far too short for him.

Trundle bed - not for those taller than 48"
So what do I think about staying at Riverside again?  
We have never experienced such lack of cleanliness at a Disney resort like we experienced this year. Maybe this was a one time occurrence... However, I think we will stay at French Quarter next time. Because Riverside & French Quarter are sister resorts, you can enjoy the amenities at each resort. That is my plan for next time. UPDATE: After completing the survey Disney sent after my stay, I was contacted by a representative from Disney. He apologized for the problems I experienced and offered me two free nights stay at a moderate resort of my choice when I visit Disney World again. I add this to my blog as evidence that Disney really does know a thing or two about hospitality.  Will I go back? - OF COURSE! 

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